Family-owned since 1954
About Impact Cleaning
Impact Cleaning Services Ltd. is a family-owned commercial cleaning company founded in Toronto in 1954. It is ISSA CIMS-GB certified with honours, cleans more than 35 million square feet a day across Canada, and runs its Toronto operations from an office on Queens Quay. This site is where Toronto properties reach that team.
- Family-owned since 1954
- CIMS-GB certified with honours
- Bonded, insured and background-checked staff
Assessment / 01
Our history
Seventy Years of Cleaning Toronto
- 1954A father and son begin washing storefront windows in Toronto for five cents each. British North American Window Cleaning and Janitorial is incorporated when the work expands to janitorial services later that year.
- 1978The company is rebranded Impact Building Maintenance and expands to Calgary. The same year, Chris Boutsalis starts his cleaning career as a salesman in Toronto's north end.
- 1980Chris is promoted to Operations Manager in 1979 and named Vice President and partner in 1980. Through the 1980s his company becomes the largest cleaning provider to hotels in the Greater Toronto Area.
- 1997Chris merges his company with Impact Building Maintenance. The combined business becomes Impact Cleaning Services, focused on janitorial work.
- 2000sChris becomes President and sole shareholder. His three children, George, Yiannis and Georgia, join the business.
- TodayImpact cleans more than 35 million square feet a day across Canada with over 1,100 cleaners and technicians, holds ISSA CIMS-GB certification with honours, and is still family-owned and based in Toronto.
The full story is on the Impact Cleaning Services history page.
How we work
Our Principles
Impact runs on three principles. They are published so customers and staff can hold the company to them.
Be agile
Always there, always ready. A 24-hour call centre, teams that work every day of the year, and emergency response on site in two hours or less.
Be partners
Team work makes clean work. As a family-owned business, Impact builds long-term relationships rather than chasing quarterly targets, with what it calls high integrity and hyper transparency.
Be progressive
Never stop learning. Continuous iteration, sustainable sourcing and a culture of constant learning for cleaning teams.
Quality control
How We Keep Standards Up
Cleaning should not be complicated. Every property is different, but the process is kept simple so teams can deliver repeatable results: communicate clearly, train thoroughly, inspect the work.
Inspections and data
Supervisors audit completed work with OrangeQC, an inspection app that scores each visit and tracks results over time. Mero sensors provide real-time data on how spaces are used, so effort goes where traffic is. The Impact App handles communication, training and recognition for cleaning teams. In select environments Impact also deploys autonomous cleaning equipment.
People and training
Staff are bonded, insured and background-checked. Every team is trained on the health and safety requirements of the site it works in before the first visit, and the Impact App carries ongoing training and recognition to cleaners wherever they are. Impact's own health and safety and supply-chain policies have been audited through ComplyWorks since 2006, and the company is a ContractorCheck accredited member.
Certification
Impact holds ISSA CIMS-GB certification with honours. CIMS is the Cleaning Industry Management Standard; the GB designation covers green-building practice. The certification is renewed through an external audit every two years and covers management systems, quality, service delivery, health and safety and environmental stewardship. Impact is also an IICRC certified firm for carpet cleaning and restoration.
Products
Cleaning products are EcoLogo or Green Seal certified and approved by Health Canada.
Accreditations and memberships
- ISSA CIMS-GB, certified with honours
- IICRC certified firm (carpet cleaning and restoration)
- EcoLogo and Green Seal certified products
- ContractorCheck accredited member
- ComplyWorks audited since 2006
- BOMA Toronto member
- Canada Green Building Council member
See the accreditations page on impact.ca
Leadership
A Family Business
Chris Boutsalis led the company from the 1997 merger onward. Today his children run it: George Boutsalis leads business development and innovation, Georgia Boutsalis leads people and HR, and Yiannis Boutsalis leads finance and administration. Paul Raftis oversees finance and operations after more than 20 years with the company, and Lucy Reid directs Ontario operations after nearly 15 years.
Where we work
From our Toronto office at 208 Queens Quay W #3009, teams cover Toronto, Downtown Toronto, Scarborough, Etobicoke, North York, Mississauga, Vaughan, Markham, Richmond Hill, Brampton, Pickering, Ajax, Oakville and Burlington. Impact Cleaning Services also operates in Ottawa, Calgary, Edmonton, Vancouver and other Canadian cities.
What we do here
This site covers Impact's cleaning services for Toronto properties. The core programs are office cleaning, janitorial services and recurring commercial cleaning programs. Alongside them: floor care, carpet cleaning, industrial and warehouse cleaning, window cleaning and post-construction cleaning. To start, request a cleaning assessment or contact the Toronto office.
From the people we work with
What Impact's Customers Say
Impact Cleaning Services has been an absolute pleasure to deal with. They're quick, solution-oriented, environmentally friendly, and have incredible customer service.
Impact has been a trusted partner cleaning our properties for many years. Whether it is a regular nightly clean or major flood cleanup they are thorough and quick to respond and deploy the necessary resources.
Hard not to trust a business with 60+ years of service under their belts. Nothing but great, professional interactions and experiences with the team at Impact. Would refer them a thousand times over for anyone with commercial cleaning needs!
Work With Impact Cleaning in Toronto
Tell us about your property and we will arrange a walkthrough and a written plan. No obligation.